Support
Contact us
- Email support@myfitlife360.com. Tell us which phone you use (iPhone, Android or the web app) and what happened.
- In the app: tap the ☰ menu, then Send feedback. It includes your app version and phone model, which helps us look into problems.
- Or use the feedback form on this website.
Signing in
MyFitLife360 uses Sign in with Apple or Sign in with Google, so there’s no password to remember. Use the same one each time. If you chose “Hide My Email” with Apple, sign in with Apple again: signing in with Google uses a different email address and starts a new, empty account.
Using MyFitLife360 on more than one device
Sign in with the same Apple or Google account on your iPhone, Android phone or at app.myfitlife360.com, and your entries sync between them. Logging works without a connection: entries are saved on your device and sync when you’re back online. To check, open the ☰ menu → Settings → Sync.
Cycle and sexual health entries are the exception. They stay on the phone where you logged them and are never synced, so they won’t appear on the web or another phone.
Apple Health and Health Connect
MyFitLife360 can read steps, workouts, weight, sleep and more from Apple Health (iPhone) or Health Connect (Android). It never writes to them. Turn it on in Settings → Apple Health (or Health Connect) → Connect.
If nothing comes in, check the permissions:
- iPhone: open the Settings app → Health → Data Access & Devices → MyFitLife360, and turn on the data you want to share.
- Android: open Health Connect → App permissions → MyFitLife360, and allow the data you want to share.
New data is imported when you open the app.
Notifications and reminders
Choose which notifications you get in Settings → Notifications. Times for each reminder are set in the ☰ menu → Reminders. If notifications don’t arrive, make sure they’re allowed for MyFitLife360 in your phone’s own settings. MyFitLife360 doesn’t send notifications late at night.
Plus, Lifetime and purchases
- Restore a purchase (for example on a new phone): Settings → Plan → Restore purchases, signed in to the same Apple ID or Google account you bought it with.
- Cancel a subscription: Settings → Plan → Manage subscription, or in your App Store or Google Play subscriptions. You keep Plus until the end of the period you’ve paid for.
- Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, or Google Play in your order history.
- The free plan includes 10 AI logs a week. Typing, barcode scanning, history and progress are always free.
Something was logged wrong
Tap an entry on the Log screen to change or delete it. If a food or exercise was misunderstood, please tell us what you typed using Send feedback: it helps us fix it for everyone.
Your data and privacy
- Read how we handle your data in the Privacy Policy.
- Delete your account and everything in it, at any time.
MyFitLife360 is a logging app, not medical advice. Talk to a qualified professional about your health.